We begin with a free, 15-minute virtual consultation conducted by a team member. This is a chance for you to share what’s bringing you to therapy, ask any questions you may have, and for us to explore whether we’re a good fit for your needs.

During this consultation, we will also discuss any preferences or needs you may have, such as your comfort level with in-person or virtual sessions, scheduling arrangements, or any values important to your care. You’ll also have the chance to share what brings you to therapy and what kind of support you’re hoping for. We’ll also explain how therapy at Ibi Ayo works, answer any questions you might have. Our goal is to provide you with clarity and help you feel comfortable before you decide to begin your therapy journey with us.

This will be your first full session at Ibi Ayo. This session is a gentle starting point where we take time to get to know you and understand what brings you to therapy. We will explore the concerns you’re facing, your current experiences, and any goals or hopes you have for therapy, whether you are seeking clarity, tools for managing stress, or a safe space to process deeper emotional challenges.

We will talk through how therapy works, including confidentiality, session frequency, and what to expect moving forward. By the end of the intake session, we will collaboratively create a plan for therapy that feels aligned with your goals, ensuring you feel informed and supported as we begin your journey toward healing and growth.

Therapy sessions typically last 60 minutes and are scheduled weekly or bi-weekly, depending on your needs and availability.

Together, we will regularly review your progress and adjust session frequency if needed, ensuring therapy remains supportive and flexible for you.

We offer therapy in-person at our quiet, welcoming Lagos office and virtually for clients who are far away or who prefer to connect from home or wherever they feel safe and comfortable.

In-person therapy: Allows for a calming change of environment and face-to-face connection.

Virtual therapy: Offers flexibility, reduces commute stress, and can be accessed from anywhere, providing consistent support even during travel or busy seasons.

To have your session, payment is required to confirm your appointment. You will receive gentle reminders four days and one day before your session to help you prepare.

If payment has not been received by 9 AM WAT on the day of your appointment, we will need to cancel the session, and the full session fee will apply.

We understand that life can bring unexpected changes, and you may need to reschedule.

With 24+ hours’ notice: You are welcome to reschedule or cancel your session without charge.

Within 24 hours of your session: 50% of the session fee will apply.

Within 12 hours of your session: The full session fee will apply.

You can cancel or reschedule through your client portal, by phone, or by email. If you don’t receive a cancellation confirmation, please follow up to ensure your request has been received.

If you are unable to attend your session without providing notice, it will be considered a missed appointment.

For clients with a session pack, the missed session will be deducted from your pack.

For single session clients, the payment will be forfeited and is not transferable.